Job Title : Retail Manager
Employment Type : Full-Time, Permanent
Salary : £31,395.00
Hours : 37.5 hours per week
About Bankrupt Beds
Bankrupt Beds is a trusted furniture retailer specialising in quality beds, mattresses, and bedroom furniture at outstanding value. We focus on delivering exceptional customer service, expert product knowledge, and a welcoming in-store experience. As we continue to grow, we are looking for a dedicated Retail Manager to lead our store team and drive performance.
Role Overview
As the Retail Manager, you will be responsible for overseeing daily store operations, leading and developing the sales team, achieving sales targets, and ensuring an outstanding customer experience. You will act as a role model for Bankrupt Beds’ values, uphold high standards of merchandising and service, and contribute to the success and reputation of the store.
Key Responsibilities
Store Operations
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Manage day-to-day retail operations, including opening/closing procedures.
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Ensure the store is clean, safe, and well-presented at all times.
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Oversee stock levels, replenishment, and inventory controls.
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Coordinate delivery schedules and logistics as needed.
Sales & Customer Experience
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Drive sales performance to meet and exceed targets and KPIs.
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Deliver an exceptional customer service experience across all interactions.
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Handle customer enquiries, complaints, and escalations professionally.
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Monitor customer feedback and implement improvements.
Leadership & Team Management
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Supervise, motivate, and develop the in-store sales team.
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Recruit, onboard, and train new staff members.
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Create effective schedules, assign tasks, and manage coverage.
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Conduct regular performance reviews and provide coaching.
Merchandising & Visual Standards
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Ensure attractive and commercial product displays that reflect brand standards.
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Implement promotional campaigns and merchandising plans.
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Monitor and optimise product placement for maximum sales impact.
Administration & Financial Control
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Prepare sales reports, track KPIs, and analyse performance data.
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Manage cash handling procedures and register reconciliation.
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Maintain accurate records and ensure compliance with policies.
Health & Safety
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Enforce health and safety standards for staff and customers.
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Ensure compliance with legal and statutory retail obligations.
Skills & Qualifications
Essential
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Proven experience in retail management (ideally in furniture, home goods, or related sectors).
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Strong leadership, coaching, and team-building skills.
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Excellent sales and customer service skills.
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Good organisational, planning, and multitasking abilities.
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Strong communication skills (verbal and written).
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Competency in retail software, POS systems, and Microsoft Office.
Desirable
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Experience in visual merchandising.
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Understanding of furniture products and categories.
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Experience in stock control and loss prevention.
Personal Attributes
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Positive, energetic, and customer-focused.
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Resilient and adaptable in a fast-paced retail environment.
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Problem solver with attention to detail.
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Professional attitude with integrity and accountability.