Due to the different logistics involved in running a high street store compared to the website, such as storage costs, location and subsequent delivery charges of such an item, you may find that some products may advertise a different price.
No. Due to extra and unviable shipping costs, Bankrupt Beds only deliver to mainland U.K. any orders for Northern Ireland and subsequent Islands surrounding Mainland England, Scotland and Wales are not possible and therefore any payment made will be refunded within 14 days.
Our aim is to process and delivery all orders within 5-7 days. However, it ultimately depends on where within Mainland U.K. the order is to be delivered to.
On the rare occasion that the delivery is due late, or the order needs to be split, Bankrupt Beds will notify the person named on the order on the first instance.
Bankrupt Beds have contracts with multiple suppliers and as such, we have arrangements for them to deliver the items directly to the customer.
Should an item not be available at our chosen supplier but have the same item readily available within one of our stores, we may offer a local delivery by one of our own drivers.
Because all of our delivery charges are calculated based on the final order amount, delivery prices are the same regardless of carrier used, internal or otherwise. These charges may differ compared to any instore purchases.
For our online store, Bankrupt Beds offer payments for the most common credit and debit providers from Visa, Mastercard, Maestro and JCB.
Should you prefer to make alternative payments, please call our Leeds store on 0113 262 5166 where one of our team can discuss the available options to you.
All transactions are secure within our encrypted system and sent across a secure connection. You can see that the shopping bag and checkout is a secure area of our site because a padlock symbol or key will appear in the bottom of your browser. This means that the information you send us cannot be read by anyone other than the Bankrupt Beds sales team. Should you prefer to make alternative payments, please call our Leeds store on 0113 262 5166 where one of our team can discuss the available options to you.
This option is currently not available for our online orders, however rest assured that our online payment system is very secure and cannot be accessed by anyone other than the Bankrupt Beds sales team. However should you still prefer to deal directly with us regarding your order, then please call our Leeds store on 0113 262 5166 where one of our team can discuss the available options to you.
We believe in providing the best customer service possible and although we love being able to share our latest offers, we understand that you may which to unsubscribe from our email promotions. In these instances, you can unsubscribe from any of our emails by clicking on the unsubscribe button of any such emails. From here you simply follow the instructions.
If you have placed your order online, you have 14 working days to notify us if you want to return an item. This can be done either over the phone with our Leeds store 0113 262 5166 or by email at firstname.lastname@example.org.
You will then be able to exchange or return them as you wish as long as they are still in the original packaging. Please note a collection fee of £30 will apply.
Whilst we try our very best to resolve any issues, we understand that refunds is an unfortunate process of any business.
Should a refund be requested and subsequently agree by the store manager, any such payments will be paid back on to the card it was originally paid with. Please allow 5-7 days for the money to be returned back into the account. Should you not receive this payment please call us on 0113 262 5166 or email email@example.com
We understand not all items are created equal and sometimes damages can occur in transit. On such rare occasions, our goal is to work with the you to resolve any issues as quickly as possible, because we believe that a great reputation is built on customer satisfaction.
Where possible we ask that all items are checked over by all customers on delivery and report any damages to the driver. Should any damage be spotted after delivery, please contact us within 48 hours via either our Leeds sales team 0113 262 5166, alternatively email firstname.lastname@example.org with photos (when possible).
Although we do not currently offer an assembly service, a special arrangement can still be made. Please call 0113 262 5166
Firstly please double check your box. All fittings are normally packed in a secure bag or box, which is then attached to the box. After double checking and you still have no fittings, please contact our sales team on 0113 262 5166 or email email@example.com
Due to the recent COVID19 pandemic, we prefer to drop off all items on the doorstep of the customers property. However we understand that sometimes due to the size and weight of a particular item, we may need to position the item in a specified location within the property. Should this be the case, we will only enter said property with relevant PPE and with the homeowner’s permission. If you wish to provide additional instructions to our delivery drivers, please provide them within the notes field upon checkout.
All of our items are covered by 12 months manufactures warranty. The type of cover varies by item, depending on the relevant manufacture’s terms and conditions. Should your item become faulty within the first 12 months of ownership, please contact us on 0113 262 5166 or via email firstname.lastname@example.org where we can look into your claim and resolve your issue as quickly as possible.